Contact & FAQ’s

👉 Please read it carefully before reaching out 🙂

We are incredibly grateful to have a full schedule and a steady stream of amazing clients! That said, a busy shop means we have to be mindful of how we spend our time. Too much time answering emails and calls takes away from the workbench, and ultimately, delays getting your instruments back in your hands.

To help with this, We’ve put together a short FAQ covering the most common questions received.
We only respond to questions not already answered in the FAQ — this helps us focus on repairs and setups, so we can deliver the highest quality work faster.

Thank you for understanding, and we appreciate your support in keeping the shop running smoothly!

Frequently Asked Question: When can I bring in my instrument?

Our workshop operates by appointment only. Due to high demand, all repair requests are placed on a waitlist. Once the current round of repairs has been completed and returned to their owners, an email blast is sent to all clients on the list with the opportunity to schedule an upcoming repair appointment. We usually accept 3 weeks of repairs at a time.

All appointments are held on Saturdays each week for incoming and outgoing repairs. We do not offer during the week appointments as Tuesday-Friday are bench days at our offsite repair shop. Our office on Sahara is solely for appointments with clients.

How much will the service cost?

Our most common repair services and their prices are listed on our Services & Pricing Page.

If the service you need isn’t listed, we’ll need to see your instrument in person for a proper evaluation. This assessment is free and done on the spot at the counter during your appointment.

Please note that estimates cannot be provided via email or photos, as accurate pricing depends on the instrument’s specific condition and needs which can only be determined in person.

When will my guitar be ready?

Most of our common services — including setups, fretwork, playability adjustments, hardware and electronic replacements or modifications, and standard acoustic repairs (such as bridge re-glues, loose or broken braces, and crack repairs) — are typically completed within one to two weeks after drop-off.

For more complex projects — such as structural or cosmetic repairs, or modifications involving major alterations (like a neck reset or installing a Strat-style tremolo on a Tele) — turnaround times vary. These jobs are quoted after we receive the instrument, as the scope and workload fluctuate throughout the year.

We always do our best to complete each instrument as efficiently as possible while maintaining the highest quality of work.

Can you service my guitar while I wait?

I’m sorry, but same-day or while-you-wait service isn’t possible. Each instrument requires careful attention and time to ensure the best results. Thank you for understanding!

I’m looking for information on a specific instrument topic. Can you help me?

I really appreciate your curiosity and enthusiasm — we share the same passion for instruments! However, please note that we are luthier‘s, not a search engine, so we are unable to provide information or resources for general research topics.

If you’re doing your own research, we encourage you to explore trusted sources online or in print.

How to be placed on the waitlist.

Due to high demand, all repair requests are placed on our waitlist if we have already accepted the max amount the shop can handle. Once the current round of repairs has been completed and returned to their owners, an email blast is sent to all clients on the list with the opportunity to schedule an upcoming repair appointment. We usually accept 3 weeks of repairs at a time. Please note- Restoration requests may be a longer wait due to the complexity of this style of repair. We only accept a low number of these types of repairs at a time.

To request to be placed on the waitlist, please send an email and provide the following information:

• A brief description of your repair needs
• Make and model of your instrument
• Your full name and correct contact information
• (Optional but helpful) Clear photos and any additional context

All requests will be reviewed, and I’ll respond to let you know if it’s a repair I can take on. As a high-volume shop, please allow time for a response. *Please note, Saturdays are appointment days and we are closed Sunday and Mondays. Emails sent during this time frame will be responded to on our next business day in the shop*

⚠️ Important: The calendar fills quickly, so please schedule your appointment as soon as you receive your notification email. While there may still be a bit of a wait, your instrument will remain at home with you, instead of our shop resembling a retail warehouse, as it has in years past! This system helps ensure faster turnaround once your repair has been checked in for service.

Important Notes About Estimates & Communication

🔧 Estimates for structural or restoration repairs will not be provided via email or photos. It’s a bit like sending a photo of your engine to a mechanic and asking, “How much?” Each repair is unique and must be assessed in person. Estimates will be given during your consultation/incoming repair appointment, once it’s scheduled.

📧 Email is the only form of communication I currently offer.
We are unable to keep up with social media messages, voicemails, texts, or other creative methods of contact. Please only use email to reach out for repair requests.

🚫 By Appointment Only
We do not accommodate walk-ins. All visits must be scheduled in advance